1.Introduction to ITIL 2011 Foundations.mkv1.93MB
10. Service Transition (Transition Planning and Support).mkv1.93MB
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~Get Your Files Here !/1 - Course Introduction/1 - Course Introduction.mp41.9MB
~Get Your Files Here !/1 - Course Introduction/2 - General Information.mp41.9MB
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ITIL 29-Service Operations Incident & Problem Mgmt.flv1.74MB
ITIL 24-Service Transition Release & Deployment Mgmt.flv1.74MB
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29 - Service Operations - Incident and Problem Management.mp41.73MB
24 - Service Transition - Release and Deployment Management.mp41.73MB
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1. ITIL® Foundation- Welcome to ITIL Foundation Certification Prep - CBT Nuggets.ts1.5MB
10. ITIL® Foundation- Service Level Management - CBT Nuggets.ts1.5MB
其他
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01 - Welcome to ITIL Foundation Certification Prep.mp41.4MB
02 - Service Management Fundamentals.mp41.4MB
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~Get Your Files Here !/1 - Mock Exam Introduction.mp41.24MB
~Get Your Files Here !/3 - Sample Paper 01 Answers and Rationale Discussion.mp41.24MB
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2011-04-14 18.35 SERVDESK 08_04_15_04 RAD v.wmv1.15MB
2011-04-11 18.30 SERVDESK 08_04_15_04 RAD v.wmv1.15MB
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2012-02-06 06.33 ITIL 30.01-06.02 v R.wmv1.12MB
2012-02-03 18.34 ITIL 30.01-06.02 v R.wmv1.12MB
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~Get Your Files Here !/1. Introduction/1. ITIL 4 Foundation Certification Exam Training.mp41.09MB
~Get Your Files Here !/1. Introduction/2. Introduction to IT Service Management.mp41.09MB
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